Substitution Policy
We understand that our unique balloon arrangements are essential to your celebrations. Although we strive to provide the exact designs shown on our website, occasional exceptions may arise. Please review the following guidelines for potential substitutions:
If substitutions are necessary and deviate from these guidelines, we will contact you for approval. If unreachable, we will proceed with the best available substitution. If unsatisfied with the delivered product, we will issue a refund.
Thank you for choosing My Blush Peony for your celebration needs. We appreciate your understanding and flexibility with our balloon substitution policy.
- Large, licensed character mylar balloons: We may substitute with an alternative design of the same character.
- 18-20 inch mylar balloons: Designs may vary per product descriptions or selected options.
- Singing balloons: We may substitute balloons with similar songs or characters.
- Numbers and Letters: No substitutions.
- Non-licensed Bubble Balloons: No substitutions.
- Licensed Bubble Balloons: Designs with the same message or theme may be substituted.
- Specific latex balloon colours and sizes: No substitutions.
- Specific plain mylar balloon colours and shapes (Stars, Hearts): We may substitute colours within the same color palette, but the shape will not be substituted.
- Personalized large mylar balloon shapes: No substitutions.
- Personalized 18-inch balloons: Designs may vary for personalized name/age 18-inch mylar balloons.
- Latex specialty shapes (Blossoms, Donuts, Pacifiers, Lifesavers, Airships, Twisty Collars): No substitutions.
- Latex specialty prints (Animals, Agates, etc.): Agate patterns may vary, but colours won't be substituted.
- Latex Airspray and Birthday prints: Graphics may vary.
If substitutions are necessary and deviate from these guidelines, we will contact you for approval. If unreachable, we will proceed with the best available substitution. If unsatisfied with the delivered product, we will issue a refund.
Thank you for choosing My Blush Peony for your celebration needs. We appreciate your understanding and flexibility with our balloon substitution policy.