Balloon Decor FAQs

Order directly on our website, by phone at 647-984-1144, or by email at hello@balloonduet.com. For arches, garlands, installations and corporate work, send us the details and we will quote it.

Same-day orders are often possible. Call 647-984-1144 to check availability for the design you want before you order.

Everything we make is made to order, so same-day availability depends on the design and on how full the day already is. Call 647-984-1144 and we will tell you straight away what we can do for today.

The earlier the better, especially for weekends and holidays. Custom work, installations and corporate orders need more lead time than a standard bouquet — ask us when you send the details.

Yes. Email hello@balloonduet.com at least 48 hours before your delivery or pickup time. Changes inside 48 hours depend on how far along your order is. See our Cancellation, Modification & Rescheduling Policy.

Cancellation terms depend on how close you are to the delivery date. They are set out in our Cancellation, Modification & Rescheduling Policy.

We accept Visa, Mastercard, American Express, Discover and Diners Club, plus Apple Pay, Google Pay, Shop Pay and PayPal. You will see every option available to you at checkout.

Yes. Buy-now-pay-later options are offered at checkout, so you can split the cost of a larger order. The providers available to you appear with the other payment options when you check out.

Yes. Almost everything we make is built to order in the colours you pick. Choose them in the options on the product page before adding to cart.

Yes. Where a product allows it, the options on the product page let you add a name, an age or year, or a short message. Whatever you type is exactly what we print, so check the spelling before you order.

Yes. We print your logo on vinyl and apply it to the balloon type you want — latex, bubble or foil — on one side or both. The vinyl is included in the product price and there is no minimum quantity. Send us your logo as an editable vector file (SVG) and we will confirm it before production.

Almost certainly. Send us a photo or a description, your date and your budget, and we will quote it. Most of our event and corporate work starts exactly this way.

Yes, by prior arrangement. Pickup is available Monday to Friday, 11 AM to 1 PM. We work from a home base in North York — it is not a shop you can walk into, so pickup has to be arranged in advance and you call us when you arrive.

We deliver from our North York base across Toronto and much of the Greater Toronto Area. All of Toronto is covered — North York, Scarborough, Etobicoke, East York, York and downtown — along with Vaughan, Markham, Richmond Hill, Thornhill, Mississauga, Pickering and Ajax.

• Local delivery — up to 40 km driving distance from our North York base
• Extended GTA delivery — 40 to 60 km driving distance. This covers Aurora, Newmarket, Whitby, Oshawa and Milton
• Beyond 60 km — including Burlington and Barrie, contact us and we will quote it case by case

Our bands are measured by driving distance, not by straight-line distance on a map, so somewhere that looks close can fall into the next band. The quickest way to know is to enter your address at checkout — it will tell you immediately which applies. If it isn't accepted and you think it should be, email us at hello@balloonduet.com: we quote outside the zones all the time.

By distance from our North York base. The fee is calculated at checkout once you enter your address. Extended GTA deliveries always carry a fee, whatever the order total.

Yes, on orders over $195, within 40 km of our North York base. Extended GTA deliveries, 40 to 60 km, always carry a delivery fee regardless of the order total.

You choose a delivery window at checkout. We work hard to arrive inside it, but we cannot guarantee an exact time — traffic, weather and the day's route all affect it. If your event has a hard deadline, tell us and we will plan around it.

Email hello@balloonduet.com with your postal code, your date and the product you want. We will tell you whether we can deliver outside our regular area on that day and what the fee would be.

No. Our products are delivered, not installed. Installation, on-site service and teardown are separate services, quoted on their own. If your order needs installation, we will tell you and include it in the quote.

Yes, as a quoted service. Send us the venue, the date, the access times and what you have in mind, and we will quote the installation along with the decor.

Teardown is available as a separate service and has to be arranged in advance. The details are in our Installation, On-Site Service & Teardown Policy.

Very close, but each piece is made by hand, so minor variations in shade, shape, size and placement are normal. If a specific balloon or colour is unavailable we substitute something of equal or better value — see our Balloon Substitution Policy.

Please look your order over while the delivery is being made, or as soon as you can after it is left with you. Check that the design, colours, spelling and quantities are what you ordered.

Contact us as soon as possible, and preferably within 1 hour of receiving the order. Send your order number and clear photos or video. If an item was defective or wrong when supplied, we will put it right — the remedy normally relates to the affected item, not the whole order. See our Returns, Refunds & Product Care Policy.

Balloons are made to order and are perishable, so once an order has been delivered and accepted in good condition it is final. That does not remove any right you have under Ontario consumer law. The full terms are in our Returns, Refunds & Product Care Policy.

Float time is an estimate, not a guarantee, and depends a lot on conditions. Indoors, in favourable conditions:

• 11-inch latex — up to about 2 days
• 16-inch latex — about 3 to 4 days
• Foil balloons — several days
• Air-filled decor — longer than helium-filled latex

Outdoor performance cannot be guaranteed. Full details in our Balloon Care & Performance Policy.

Heat, direct sun, cold, wind, rain and humidity. Indoors, the usual culprits are air conditioning vents, heaters and fans — keep balloons away from moving air. Latex also oxidizes naturally over time and may turn from glossy to matte, which is normal and not a defect.

Yes, and we do it often, but outdoor performance cannot be guaranteed. Sun, heat, wind and rough surfaces can make balloons pop, shrink, fade or move. Tell us it is an outdoor setup and we will build it accordingly.

No. Inhaling helium displaces the oxygen you need to breathe and can cause asphyxiation. Never inhale it from a balloon.

No. Please do not. Released balloons create electrical hazards if they reach power lines, and environmental hazards wherever they land.

Broken and uninflated balloons are a choking hazard, so children and pets should be supervised. Latex contains natural rubber latex and can cause reactions in people with a latex allergy. Keep all balloons away from flames and heat.

Call 647-984-1144 or email hello@balloonduet.com and we will answer.