Balloon Care & Performance Policy
Balloon Duet uses professional-quality balloons and materials. However, balloons are fragile and their performance is affected by environmental conditions and handling.
FLOAT TIME & LIFESPAN
Any float time or lifespan stated by Balloon Duet is an estimate rather than a guarantee.
Under favorable indoor conditions, treated latex balloons may commonly remain inflated approximately:
- 11-inch latex: up to approximately 2 days
- 16-inch latex: approximately 3–4 days
Foil balloons may remain inflated for several days under favorable indoor conditions.
Air-filled décor generally lasts longer than helium-filled latex balloons.
Actual results vary.
OUTDOOR USE
Outdoor balloon performance cannot be guaranteed.
Heat, sunlight, cold, wind, rain, humidity, precipitation, rough surfaces and rapid temperature changes can cause balloons to pop, shrink, expand, move, fade or deteriorate.
TEMPERATURE
Cold temperatures may temporarily cause helium or air inside balloons to contract, making balloons appear softer.
Warmer temperatures may cause the gas to expand again.
Excessive heat may cause balloons to expand and burst.
OXIDATION
Latex balloons naturally oxidize when exposed to air, sunlight and environmental conditions.
A glossy balloon may gradually become matte or cloudy.
Normal oxidation is not a defect.
AIRFLOW
Strong air conditioning, heating vents, fans and open windows may affect balloon positioning and performance.
Keep balloons away from strong airflow whenever possible.
AFTER DELIVERY
Once an order has been delivered and accepted in good condition, subsequent balloon performance may be affected by conditions outside our control.
THIRD-PARTY RECIPIENTS
When an order is accepted by a customer-authorized concierge, front desk, reception desk, security desk, venue representative, event planner or similar recipient, delivery may be considered completed.
Subsequent handling and storage are outside Balloon Duet's control.
MOVING & TRANSPORTATION
Moving, transporting, dismantling or reinstalling balloon arrangements after delivery or pickup may damage or alter them.
Balloon Duet cannot guarantee performance after an arrangement has been moved or transported by the customer or another third party.
DAMAGED OR POTENTIALLY DEFECTIVE BALLOONS
If you believe a balloon or arrangement was defective or damaged when supplied, please contact Balloon Duet as soon as possible and preferably within 1 hour of receiving the order.
Please provide your order number and clear photographs or video.
If Balloon Duet determines that an item was defective when supplied, an appropriate resolution will be provided according to the circumstances.
This may include correction, repair, replacement of the affected balloon or component, store credit, partial refund, refund where required or otherwise appropriate, or another reasonable remedy.
Any remedy will generally relate to the affected item or affected portion rather than automatically applying to the entire order, subject to applicable law.
CEILINGS & SURFACES
Ceilings, walls, landscaping, rough surfaces, textured finishes, sharp objects and other environmental features may damage balloons.
Balloon Duet cannot guarantee balloon performance against venue or environmental conditions outside our reasonable control.
NATURAL VARIATIONS
Minor variations in color, shape, size, inflation, print placement and finish are normal characteristics of balloon products and handcrafted décor.
RIBBON, WEIGHTS & ACCESSORIES
Ribbon, weights and decorative accessories may vary according to availability.
An exact accessory match is not guaranteed unless specifically agreed.
BOUQUET POSITIONING
Balloons naturally rotate and move.
The exact position or orientation of each balloon within a bouquet cannot be guaranteed throughout its lifespan.
SAFETY
Do not inhale helium.
Broken and uninflated balloons may present a choking hazard. Children and pets should be supervised.
Foil balloons should not be released outdoors because of potential electrical and environmental hazards.
Latex balloons contain natural rubber latex and may cause allergic reactions in sensitive individuals.
Keep balloons away from flames, excessive heat and other hazardous conditions.
PRODUCT PHOTOGRAPHS
Product photographs represent the general style and composition of our handcrafted products.
Reasonable variations may occur as described in our Balloon Substitution Policy.
APPLICABLE LAW
Nothing in this policy excludes or limits any right, condition, warranty or remedy that cannot legally be excluded.